Shipping policy

Shipping Policy

Order Processing Time

All orders are processed within 1-3 business days.
Please note that processing times do not include shipping transit time.

Once your order has shipped, you’ll receive a confirmation email with tracking details.

Shipping Rates & Delivery Times

Shipping rates and delivery times are calculated at checkout and vary based on your location.

Estimated delivery times:

  • Local orders: 3-7 days shipping time

  • International orders: 1-2 weeks shipping time

Please note that delivery times are estimates and may vary due to customs, carrier delays, or peak seasons.

International Shipping

We ship internationally. Please note:

  • Customs duties, taxes, and import fees are the responsibility of the customer

  • These charges vary by country and are not included in your order total

  • Delays caused by customs are beyond our control

Order Tracking

Once your order ships, you will receive a tracking link via email to monitor your delivery.

Incorrect Address

Please ensure all shipping details are correct at checkout.

We are not responsible for:

  • Orders shipped to incorrect or incomplete addresses

  • Delays or lost packages due to incorrect information provided by the customer

If an order is returned to us due to an incorrect address, reshipping fees may apply.

Lost or Delayed Packages

If your package appears lost or significantly delayed, please contact us at caftanzahriya@gmail.com and we’ll assist you as best we can.

Need Help?

If you have any questions regarding shipping, please contact us at
caftanzahriya@gmail.com or via Instagram @caftanzahriya